Questions store owners ask.
Can't find your answer? Ask us directly. We reply within one business day.
Running it
How much work is it for my staff?
Refilling paper, and topping up the ink tanks every month or two. No cash, no payments, no helping customers print. If a customer asks, the QR sign explains everything.
What happens when the printer jams or runs out of paper?
The customer's money goes back to their balance automatically, and the printer shows as offline until it's fixed, so nobody else pays for a print that can't happen. Clear the jam or add paper and it comes back on its own.
Where should the printer go?
Somewhere visible and easy to reach, near the entrance or registers, with an outlet nearby. Customers should be able to collect their pages without asking staff.
What does it look like to customers?
A printer with a PrintAisle sign and QR code. They scan it, upload, pay, and their pages come out. There's no screen or keypad at the printer.
Money
How do customers pay?
From a prepaid PrintAisle balance, topped up with Apple Pay, Google Pay, or a card through Stripe. Each print comes off the balance, which keeps per-print card fees from eating your margin.
Do I handle refunds or chargebacks?
No. Failed prints are refunded automatically, and payment disputes are handled by PrintAisle.
How do I get paid?
On the Own plan, revenue minus $20/month and 10% per print is paid to your bank account through Stripe. On the Partner plan, we pay your agreed share monthly. Both come with an itemized statement.
Is there a contract?
The Own plan is month to month, and you can cancel anytime and keep your printer. Partner terms are agreed per location before installation.
Network & security
Do I need to change anything on my network?
No. The station box only makes outgoing secure connections, like a phone browsing the web. No port forwarding, no static IP.
Can anyone else print to my printer?
We recommend connecting the printer directly to the station box, or putting it on your private network rather than the customer Wi-Fi. We'll help you set this up.
Can my staff see customers' documents?
No. Documents go straight from the customer's phone to the printer. They're deleted 30 minutes after printing and are never shown to the store.
What data do you keep?
Customer accounts (email and a hashed password), balances, and print history (file name, page count, amount) so balances add up. We never see or store card numbers. See our privacy policy.
Hardware
Can I use a printer I already have?
Most Epson EcoTank models work, and so do most other printers. Tell us the model and we'll confirm. Cartridge printers technically work, but their ink costs make 25¢ pages unprofitable.
What if the printer breaks?
On the Own plan, it's covered by Epson's warranty, and we'll help you troubleshoot remotely. On the Partner plan, we repair or replace it.
Can I have more than one printer?
Yes. Each printer is its own station with its own QR code and prices, for example a fast black & white printer next to a color one.
Still have questions?
We're happy to talk it through.